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Director of Financial Aid
Reports To: Dean of Admissions
Maintaining and managing all efforts in association with student financial aid for undergraduate and graduate level programs. Ensure the administration of federal, state, and institutional financial assistance programs ensuring compliance with federal and state regulations as well as College policies.
Essential Functions/Position Responsibilities:
- Counsel students and families on all aspects of the financial aid process including budgeting, debt management, loan obligations and related issues;
- Maintain up-to-date knowledge of federal, state and institutional financial aid programs;
- Serve as the internal office coordinator for the organization of student FA files.
- Evaluate submitted documents for accuracy;
- Calculate financial need and construct FA packages in accordance with federal, state and institutional guidelines;
- Conduct verification of FA applications selected for review by the federal government;
- Adjust student budgets and FA packages as needed; monitor students for satisfactory academic progress;
- Serve as an active participant in the FA appeal process;
- Maintain accurate FA records in accordance with federal guidelines;
- Utilize technology in the improvement of customer service and office functioning;
- Maintain separate calendars for graduate and undergraduate campuses.
- Collaborate with the Office of Student Accounts to ensure reconciliation of student financial accounts and the administration of student employment.
- Coordinate office details and arrangements as necessary (filing, sorting ISIR forms, organizing mailings, ordering supplies, materials, forms and publications, etc.);
- Prepare institutional reports to financial aid funding agencies and other organizations, including IPEDS, Common Data Set and the annual FISAP report. Facilitate the annual A-133 audit of Federal financial aid programs;
- Participate in partnership with the Office of Admission to ensure attainment of enrollment goals for new-and-returning students, including participation in Admissions events;
- Engage in appropriate professional development activities with national, regional and state organizations;
- Serve as tuition exchange liaison;
- Handle special projects as assigned;
- Assist in the recruitment, hiring, training and evaluation of the performance of staff and work-study students. Identify performance concerns and take appropriate intervention and/or disciplinary action.
Manage and direct the activities of the Financial Aid Counselor and work-study students employed within the Financial Aid Office
- Master’s degree plus five or more years of experience in the administration of financial aid services preferred;
- Strong working knowledge of database systems design, maintenance, and reporting;
- Strong interpersonal, organizational and time-management skills along with the ability to multitask; appreciation for the value of tact and discretion in addressing sensitive student and family circumstances
- Demonstrated communication skills, both oral and written;
- In-depth knowledge of best practices and regulations governing federal financial aid programs;
- Ability to handle multiple responsibilities, adapt to changing technology, possess a strong work ethic, be detail oriented, have strong organizational, supervisory and customer service skills, and be self-motivated;
- Commitment to enforce college regulations while working with students, staff, and faculty in a positive and collaborative way.
- Experience working with PowerFAIDS is preferred.